Customer service is one of the most powerful ways for any orthodontic practice to differentiate itself and attract patients. Customer Service in not simply about being nice to patients. It is a practice system that needs to be documented and integrated into the practice by a fully trained team. Exceptional customer service starts with building a customer service-oriented culture where specific actions take place every day. This presentation will include not only the philosophy behind building a customer service culture in the practice, but many practical strategies that can be used by all team members and orthodontists daily. Within 90 days of implementing the strategies taught in this session, the practice will begin to transform into an extraordinarily positive and energized environment that attracts more referrals, creates more starts and generates plentiful positive reviews.
Learning Objectives:
After this session, attendees will be able to:
Build a customer service culture that will transform and differentiate the practice.
Understand and implement specific customer service strategies to use with every patient every day to create a 5-Star Customer Service environment.
Rapidly add hundreds of positive (5-Star) reviews for the practice by building and leveraging a foundation of outstanding customer service.
