The need for more digital technologies in our practices as it relates to the patient experience has come quick. We are not talking about digital record keeping or technologies that help us internally to our practice. We are focusing on the technologies available to promote and market our practice to the community of patients that are now hungrier for anything that will benefit them and maximize their time. You have tools available to you now and you can use them to attract a broader set of patients. Patients to see value in and request ‘appointments on demand’, virtual appointments and the ability for the practice to monitor their treatment on a weekly basis is a powerful digital tool for your practice to provide – where is your practice on the digital transformation curve?
Learning Objectives:
After this session, attendees will be able to:
Understand what a digital workflow is and the benefits of implementing these workflows into the practice in order to provide a better patient experience from start to finish.
Write an effective standard operating procedure for each modality and technology you choose to take advantage of in order to be able to provide an experience for your patients that is seamless and easy for them to be compliant with.
Identify the ‘lanes’ for your team; where they fit into the success of the practice, where they can grow their skillsets in order to be more valuable to the growth of providing a better patient experience.
