Fostering an environment of psychological safety and well-being through more compassionate communication can boost performance in healthy ways and enhance your bottom line. However, with so many interactions in the run of a day, it’s reasonable to expect that some are going to be difficult. Whether conversations are with staff, patients, partners or vendors, there are emotional intelligence (also called EQ) tactics that you can deploy to position conversations to go more smoothly for all involved.
In this presentation, Awarding-Winning Leadership Communication Strategist and National Soft Skills Expert, Shakira M. Brown, will deliver valuable insights to manage every encounter and achieve the best results possible from them. Learn to use your EQ to connect and manage emotions of yourself and others, while modeling the behaviors you want to encourage. Depart armed with tools to avoid headaches that come from miscommunication and misunderstandings to present yourself empathetically with confidence.
Learning Objectives:
After this session, attendees will be able to:
Implement techniques to understand, use, and appreciate the role of emotional intelligence to nurture a culture that is inclusive, equitable, and supportive.
Be more mindful in understanding how people feel as well as recognizing different emotions and how to manage them.
Discover how to appropriately respond to the world around you to better manage communication-related stress and frustration.
